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Voice Over IP EcoVoIP

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Voice over IP (VoIP) is a technology that seems tailor-made for small businesses, especially now that IP networks are as common as landline telephones, and broadband Internet access is within anyone’s budget. And the benefits of VoIP for small businesses are many, including reduced phone expenses, improved customer service, and enhanced employee productivity.

 

Small business VoIP solutions include hardware and software dedicated to handling voice traffic and offer a variety of calling features previously out of reach for smaller companies using a traditional PSTN (public switched telephone network) phone system. VoIP systems are designed to be flexible and scalable.

 

Features: Virtual Receptionist (IVR)

Music on Hold

Call Groups within the business

Call forwarding

Conference calling

Mobile App’s ( use your Business desk phone on your mobile

 

So whichever system you choose now will grow along with your business, allowing you to easily add users, upgrade features, and expand into more sophisticated modules as you need them.

 

If you already have an IP network and a high-speed Internet connection, you can implement a VoIP phone system—and you can do it in three steps.

 

Step 1: Assess your needs and choose your solution

You have two choices when implementing a VoIP system. You can install an IP voice system (or, IP PBX private branch exchange) that will handle all aspects or opt in for Cloud Hosted VoIP which now is the best commercial and seamless choice.

 

The only equipment requires is:

 

Good Broadband network

(Speak to our team today on fantastic business broadband deals and lease lines)

Cat5/6

Switch POE

IP Handsets (EcoVoIP’s Hardware Packages)

 

Once that decision’s made, you have to determine how many extensions and IP handsets you’ll need.

 

 

Step 2: Prepare your network

Adding voice traffic to your network can be a significant additional load for your network to carry. You need to make sure it can handle the additional traffic smoothly, with no audible delay during a conversation (referred to as “jitters”) or dropped calls. You want your IP calls to sound as clear and be as reliable as calls placed on the PSTN.

Voice traffic must be given a higher priority on the network than data traffic.

 

This is called Quality of Service (QoS), and it cuts down on jitters and dropped IP calls. To determine whether your network can handle this additional traffic, it’s important to conduct some performance tests. If you do need more bandwidth, consider setting up a virtual LAN (VLAN) for voice traffic on your network.

 

Step 3: Install the voice products

This is the trickiest part. Deploying an IP PBX system or adding a voice gateway to your network is no small undertaking; it affects your entire network, from capacity to performance. Working with an IT partner will ensure you get the right solution to fit your business needs. In addition, a partner can implement a VoIP system with as little disruption to your business as possible.

 

This is called Quality of Service (QoS), and it cuts down on jitters and dropped IP calls. To determine whether your network can handle this additional traffic, it’s important to conduct some performance tests. If you do need more bandwidth, consider setting up a virtual LAN (VLAN) for voice traffic on your network.

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